Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the website, tracking platform, courier application, and logistics services provided by BlueLane Co., Ltd. ("BlueLane", "we", "us", or "our"). By accessing our website, requesting a quote, booking a shipment, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Services

BlueLane provides premium on-board courier (OBC) and hand-carry logistics services, including:

• Door-to-door hand-carry shipment of time-critical cargo via commercial flights.
• Real-time GPS tracking and chain-of-custody documentation.
• Customs clearance assistance and compliance documentation.
• Proof of delivery (POD) with signature and photographic confirmation.
• Dispatcher oversight and 24/7 operational support.

We serve industries including but not limited to semiconductor manufacturing, hard disk drive production, automotive electronics, and medical device supply chains. Specific service terms, pricing, and delivery commitments for each shipment are confirmed at the time of booking.

3. Shipper Obligations

As a shipper ("you" or "Client"), you represent and warrant that:

• All shipment information provided is accurate, complete, and truthful, including contents, weight, dimensions, value, origin, and destination.
• Your shipments comply with all applicable local, national, and international laws, including customs regulations, export controls, and trade sanctions.
• Your shipments do not contain prohibited, restricted, illegal, dangerous, or hazardous materials unless properly declared, documented, and permitted for transport.
• You have obtained all necessary licenses, permits, and authorizations for the export, import, and transport of your goods.
• Your shipments are properly packaged to withstand air transport handling.
• You will provide accurate recipient information and delivery instructions.

4. Prohibited Items

BlueLane does not transport the following items under any circumstances:

• Illegal drugs, narcotics, or controlled substances.
• Weapons, firearms, ammunition, and explosives.
• Counterfeit goods or items violating intellectual property rights.
• Live animals or perishable goods requiring special handling not agreed upon in advance.
• Items prohibited by International Air Transport Association (IATA) regulations.
• Any items restricted by the departure, transit, or arrival country's laws.

BlueLane reserves the right to refuse or cancel any shipment that is reasonably believed to contain prohibited items. The Client shall be liable for all costs, fines, penalties, and damages resulting from shipping prohibited or misdeclared items.

5. Pricing and Payment

Pricing for each shipment is quoted individually based on route, urgency, cargo specifications, airline availability, and applicable customs duties. All quotes are valid for 48 hours unless otherwise stated. Prices are quoted in US Dollars (USD) unless specified otherwise. Payment terms are agreed upon at the time of booking. The Client is responsible for all costs associated with a shipment, including airfare, courier fees, customs duties, taxes, and any additional charges incurred during transit.

6. Delivery and Liability

BlueLane commits to using commercially reasonable efforts to deliver shipments within agreed timeframes. However, delivery times are estimates and may be affected by factors beyond our control, including but not limited to:

• Flight delays, cancellations, or schedule changes by airlines.
• Customs inspections, holds, or clearance delays.
• Weather conditions and natural disasters.
• Government actions, security incidents, or force majeure events.
• Incorrect or incomplete delivery information provided by the Client.

BlueLane's liability for any single shipment is limited to the lesser of: (a) the declared value of the shipment, or (b) USD $100 per kilogram of shipment weight, unless additional insurance is purchased. BlueLane is not liable for indirect, consequential, or special damages, including loss of profits, production downtime, or business interruption.

7. Insurance

The Client is responsible for ensuring adequate insurance coverage for shipments. BlueLane can assist in arranging cargo insurance upon request. Any insurance claims are subject to the terms and conditions of the applicable insurance policy. BlueLane does not act as an insurer and makes no representations regarding insurance coverage unless explicitly agreed in writing.

8. Tracking and Data

BlueLane provides real-time tracking through our platform. While we strive to maintain accurate and up-to-date tracking information, we do not guarantee that tracking data will be available at all times or that it will be free from errors. Tracking data is provided for informational purposes and does not constitute a guarantee of delivery status.

9. Courier Application and Accounts

Individuals applying to become BlueLane couriers must provide accurate and truthful information. BlueLane reserves the right to accept or reject applications at its sole discretion. Approved couriers are provided with access to our courier application and must:

• Maintain the confidentiality of account credentials and passcodes.
• Use the platform only for authorized BlueLane shipments.
• Comply with all applicable laws, airline regulations, and customs requirements.
• Report any security incidents, lost items, or deviations from the assigned route immediately.
• Enable GPS tracking during active shipments as required by dispatch.

BlueLane may suspend or terminate courier access at any time for violations of these Terms or for any conduct that we determine may harm our business, clients, or reputation.

10. Intellectual Property

All content on our website and platform, including logos, text, graphics, software, and design elements, is the property of BlueLane Co., Ltd. and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent.

11. Confidentiality

BlueLane recognizes that shipment details, client information, and business data may be confidential. We maintain confidentiality of all client information in accordance with our Privacy Policy and only share information as necessary to execute shipments or as required by law. Clients and couriers similarly agree to maintain the confidentiality of any proprietary information accessed through our platform.

12. Force Majeure

BlueLane shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government actions, airline disruptions, labor disputes, or any other force majeure event. We will make commercially reasonable efforts to resume operations as soon as practicable.

13. Indemnification

The Client agrees to indemnify, defend, and hold harmless BlueLane, its officers, employees, couriers, and partners from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from: (a) the Client's breach of these Terms; (b) inaccurate or incomplete shipment information; (c) shipment of prohibited or illegal items; or (d) any violation of applicable laws or regulations by the Client.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiations. If the dispute cannot be resolved within thirty (30) days, it shall be submitted to arbitration in Bangkok, Thailand, in accordance with the rules of the Thailand Arbitration Center (THAC). The language of arbitration shall be English.

15. Changes to Terms

We may revise these Terms at any time by posting an updated version on this page. The "Last updated" date will reflect the most recent revision. Your continued use of our services after any changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

16. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: